Assignment 5 Essay Example | Topics and Well Written Essays - 1000 words

Assignment 5 - Essay Example The company was designed to create cruise ships especially for pleasure in the warm-water Caribbean. Royal Caribbean Cruise Case sailed not only in the Caribbean but also in many other parts of the world (AirGuide Business 216). The Work System Framework Following the work system framework, the company can be analyzed by its activities and processes, information, technologies, products and services, the environment, strategies and infrastructure. Below is a detailed analysis following the criterion. Processes and Activities There were several activities that could be identified within the Caribbean work system. The processes were aimed at enhancing the customer experience, reducing costs, and increasing revenue. As such, activities such as deployment of ships to the US ports – a new development in the industry, carrying out promotion including giving huge discounts to customers have been witnessed in the company. The aim is to entice customers to travel and in the long run rea lize higher revenue. Another key process in the company is a distribution which is mainly done using the Travel Agent Channel. The participants in the Caribbean who ensure that these processes and activities are promptly and conveniently accomplished include the employees in the organization (The Cruise Industry News Quarterly 24). The company like any other is composed of the management, technical staff, travel agents and many other participants that work strongly to ensure that the objectives of the company are vehemently met (Applegate, Austin and McFarlan 56). Information Information plays an increasingly significant role in the Royal Caribbean Cruise case work system. This has particularly followed the realization that information is perhaps the most powerful tool that any organization can use to remain relevant in the wake of competition witnessed in the dynamics of the society. The Caribbean realized this and took a significant step in using the resource in marketing their se rvices. This is a way to enhancing their competitive advantage and is in line with their objectives of increasing revenue. Technologies Technologies were not left behind. At a time when technologies sweep the globe at a rate never witnessed before, the Caribbean realized that it is perhaps the only way to stand the test of time. Consequently, the issue of connectivity was very fundamental. Satellite was used to facilitate communication to the onshore purchasing agents and to the vendors. Ship-to-shore synchronization was also ensured at least four times a day. JDE system was used for financial gains of the company. This system was particularly critical in the accounting inventory and in the management of cash. The nature of the ship management was very diverse and required a special information subsystem to fulfill these special needs. AMOS was developed by developed by the Xantic Software Company again in the realization of the need for information technologies for the Caribbean. T he information system was specifically designed for ship maintenance purposes. It was fully implemented. However, there was significant work needed to standardize the parts database. Other technologies also formed part of this reputable ship management processes. As a result, technological equipments were fundamentally utilized to ensure that the ship met the legal and safety requirements and standards. Galley equipment, engines, valves, electrical systems, and even consumable items such